FAQ

We offer a wide range of authentic beauty and personal care products, including skincare, makeup, haircare, and grooming essentials. All products are carefully selected to meet your beauty needs.

Simply browse our website, select the product you want, click “Add to Cart,” and proceed to checkout. Fill in your delivery details, choose your payment method, and confirm your order.

We currently offer Cash on Delivery (COD) as the primary payment method. Other online payment options may be introduced soon.

Delivery usually takes:

• 1–2 working days inside Dhaka

• 3–5 working days outside Dhaka
  All orders are delivered via Pathao Courier Service.

Yes! If you receive a defective or incorrect item, you can return or exchange it within 7 working days. Please make sure to record an unboxing video as proof for claims involving missing or damaged items.

Yes. Our standard shipping fees are:

• ৳60 inside Dhaka

• ৳100 outside Dhaka

Please contact our customer support within 7 days of receiving the product. Share your order number and unboxing video, and we will arrange an exchange without any extra cost.

You can reach us through:

• Phone: 01764835368

• Email: ratulsgallery25@gmail.com

• Facebook Page: Ratul’s Gallery

We’re here to help you with any questions or issues regarding your order.

Yes! We source all our beauty products directly from trusted suppliers and distributors to ensure authenticity.

Yes, we occasionally run special sales and bundle offers. Follow us on Facebook or subscribe to our newsletter for updates.

Yes, but only if the order hasn’t been shipped yet. Please contact us immediately if you wish to cancel.

Pathao Courier will attempt redelivery within 3 working days after the product arriving at the delivery hub.In the 4th day the product will return. If the parcel is returned due to unavailability, additional delivery charges may apply.

Currently, we only deliver within Bangladesh via Pathao Courier.